There are lots of pithy little sayings that summarize adolescent challenges. I’ve written about them before. They apply to people and companies; both can be brimming with potential, but conflicted between immaturity and burgeoning capabilities. Between my company and my daughters, I am surrounded by adolescents and as I crash through my own mid-life crises, I find it invigorating for …

We’ve had a culture shift recently that might resonate with business owners. For years “pride” was a cornerstone of Quartet’s culture. Pride in our company and pride in our work. However, there was a shift in the IT industry a couple years ago and our culture evolved along with it. We replaced “pride” with “humility” to reflect that change and …

We saw such a surge in special projects over the summer that we ran out of capacity. We have traditionally taken on special projects to even out the ebbs and flows of our support obligations. This system works very well as long as we can control the volume and urgency of the projects. Well the system almost broke this summer. …